susana respects your privacy. accordingly, it has adopted the following privacy policy. this policy notifies you of:

  1. what personally identifiable information of yours is collected from you through susana’s website,
  2. the organization collecting the information,
  3. how the information is used,
  4. with whom the information may be shared,
  5. what choices are available to you regarding collection, use and distribution of the information,
  6. the kind of procedures we employ in an effort to hinder the unauthorized access, deletion, alteration, use or disclosure of information you provide to susana, and
  7. how you can correct any inaccuracies in the information you provide to us.
  8. if you have questions or concerns regarding this statement, you should contact us by sending an email to

note to residents of California - further information for our California customers is outlined in the California Privacy Rights Section below.

scope of policy

this policy applies to's treatment of personally identifiable information that collects through susana's website and when you use's services. the policy does not apply to practices of companies whose websites may be linked to for access to the privacy policies of such linked websites, please refer to the information provided by such websites at their home pages.

information collection and use collects personally identifiable information when you request information from make a purchase from, when you create an account on, when you interact with customer service and through marketing materials, on such occasions, may ask for your name, email address, account number zip code, credit card number and other personal information concerning your interests, occupation, gender and other demographic information. susana also receives and records information from server logs from your browser including cookie information relating to pages requested. does not seek to collect such information from persons under the age of 18. if you are under the age of 18, please do not submit any such information to us. if you are the parent or guardian of a person under the age of 18 who has provided such information to us, please inform us (through the susana website or telephone number listed above) and we will remove such information from our database as described further below.

in addition, no person (of any age) is required to provide us with the personally identifiable information we request. if you do not wish to provide such information, you are free not to do so. your provision of requested information to us through susana’s website or other means is presumed by us to be voluntary and with your consent to the uses described herein. if after submitting personally identifiable information to us, you wish to "opt-out," please contact us at the telephone number or e-mail listed in this privacy policy and we will remove your information from our database." please know that such a decision will not stop advertising or content that is generated prior to the time when we can accomplish the removal of your information and it may take 30 days to complete this process. uses the information you provide to us to customize advertising and content that we present to you, to contact you concerning specials, abandoned shopping carts and new products and to enhance our product offerings. susana will not sell or rent your personally identifiable information to any third party except when: must share the information in order to provide a product or service that you have requested, in which case we will demand that any third party we use to fulfill your order agree that it does not have the right to use the personally identifiable information other than to fulfill your request; or is required to respond to subpoena, court orders or other legal process requiring such disclosure, including, but not limited to enforcing this privacy policy and the terms of use, for crime-prevention purposes, or to protect against misuse or unauthorized use of

You may choose to enable, log into, or sign on to Susana Monaco-branded social media websites such as Facebook, Instagram, or Twitter (“Social Networking Services” or “SNS”). when you connect using your SNS accounts, we may collect personal data that you have provided to that SNS. for example, when you log in with your Facebook credentials, with your consent, we may collect personal data from your Facebook profile that is permitted under Facebook’s Terms of Use – such as your email address, profile picture, and friend list. we use this data to provide, enhance, and personalize the services we provide to you. if you do not want to provide us with this information, please change the privacy settings on your SNS account.

information collected by automated means

use of cookies

susana uses cookies to enhance the interactive nature of your internet experience and to provide a convenient feature to save you time. cookies enable susana to quickly retrieve specific information from previous visits and to recall features that you may have customized on your browser. you may refuse to accept cookies by activating the setting on your browser that allows you to refuse the setting of cookies. however, if you select this setting you may be unable to access certain parts of the site or to avail yourself of some of our services, and may receive advertisements or other content that are not tailored to your interests. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you log on to additionally, if a browser is set to issue a “do not track” signal, we do not place tracking cookies on that browser. however, some third parties who place cookies on may not respond to such “do not track” signals, as the online community has not reached a consensus as to Do Not Track standards, implementations and solutions. 

we may also use "pixel tags" (sometimes called “Internet tags”, "web beacons" or "clear GIFS"), which are tiny graphic images, on Pixel tags help us analyze our customers’ online behavior and measure the effectiveness of and our advertising. we work with service providers that help us track, collect, and analyze this information. pixel tags may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection on this information may include your device’s IP address, your browser type, your operating system, date and time information, and other technical information about your device. we may also track certain information about the identity of the website you visited immediately before coming to our site. we do not otherwise track any information about your use of other websites.

pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us. we also work with business partners that use tracking technologies to deliver promotions on our behalf across the Internet. These companies may collect information about your visits to, and your interaction with our advertising and other communications. we may combine the information we collect through cookies and pixel tags with other information we have collected from you. this information may be used to improve, to personalize your online experience, to help us deliver information to you, to determine the effectiveness of our advertising, and for other internal business purposes.

we maintain Susana Monaco-branded pages on various social networking services. when you visit these sites, the site’s provider and other third parties may set cookies and other tracking technologies on your browser or device.

we use the information we collect from our customers for various purposes, including, but not limited to (i) process transactions; (ii)send communications to you about our products, services, promotions, offers, news, and events; (iii) serve advertising and offers to you based on your interests and online activities, from us or third parties; (iv) improve and the quality of the service; (v) determine the amount, location and frequency of customer traffic into our stores; (vi) prevent and detect fraud and abuse; (vii) enable our service providers to perform certain activities on our behalf; (viii) respond to requests for information or services; and (ix) comply with our legal obligations, policies, and procedures.

we will not sell your personal data to any third party.


your personal data may be stored, transferred and processed in the United States and in other countries by our affiliates and/or service providers. the data protection laws in these countries may provide a lower standard of protection for your personal data than your country of residence. we take great care in protecting your personal data and have put in place adequate mechanisms to protect it when it is transferred internationally. we will transfer your personal data in compliance with applicable data protection laws and will implement suitable safeguards to ensure that your personal data is adequately secured by any third party that will access your information.

by using and providing personal data, you consent to the terms of this Privacy Policy and the collection, use, maintenance, transfer to and processing of your personal data in the United States or other countries or territories, and, unless otherwise stated in this Privacy Policy, we will use this consent as the legal basis for that data transfer. uses commercially reasonable measures to keep your personal data private and safe. we take appropriate physical, electronic and administrative steps to maintain the security of personal data we collect, including limiting the number of people who have physical access to our servers, as well as employing electronic security systems and password protections that guard against unauthorized access. In addition, it is our policy to never send your payment card number via email. Please note, however, that email is not encrypted and is not considered to be a secure means of transmitting payment card information.

We use industry standard security technology in transferring information to process your orders. All payment card transactions should take place in protected areas of, which are designed to reduce the risk of any loss, misuse or alteration of the information collected. when you begin the checkout process, you should move into such a protected area. 

despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. while we use commercially reasonable means to ensure the security of information you transmit to us, we cannot guarantee that such information will not be intercepted by third parties. we may, however, prosecute any unauthorized or fraudulent transactions to the fullest extent permitted by law.

california privacy rights:
the California Consumer Privacy Act (“CCPA”), which provides california consumers certain rights regarding their Personal Information as those terms are defined in the CCPA, became effective on January 1, 2020.

we are providing you with notice of the personal information we collect and our purposes for that collection for data that may be subject to the CCPA (“CCPA Notice”). this CCPA Notice does not cover information that is outside of the scope of the CCPA. This notice also does not apply to data collected from employees, applicants or contractors or to data collected from individuals acting as representatives of another business in connection with business communications or transactions.

we collect personal information directly from you, your device or browser, our service providers and suppliers, and our corporate affiliates. We use and share personal information the following business purposes:
to provide requested products and services;
to advertise and offer new products and services;
to improve our products and services;
for quality assurance;
for research development;
for prevention of fraud and illegal activity; and
for marketing purposes.

We may also collect, use and share personal information for our operational purposes as set forth in this Privacy Policy.

we collect the following categories of personal information from consumers, which we share with our service providers, agents and licensees who perform services on our behalf, and with our affiliates:

identifiers (e.g., name, phone number, email address, I.P. address);
personal records (e.g., name, phone number, email address);
consumer characteristics (e.g., age, gender);
customer account details / commercial information (e.g., your order history); and
inferences from personal information collected (e.g., your preferences, your likelihood of interest in certain of our services).
we collect the following categories of personal information from consumers, which we only share with our affiliates:
Internet usage information (e.g., information regarding your interaction with our online services);
geolocation data (e.g., if you enable this feature on your device while using our app); and sensory data (e.g., recordings of customer service calls, store security camera footage)

if you are a california consumer and would like to register a request under your “right to know about personal information collected, disclosed or sold” (including right to obtain copies of specific pieces and/or information about categories of personal information practices), “right to request deletion of personal information,” or “right to opt-out of the sale of personal information,” or if you have questions about our privacy policies or practices, you can contact us at or 1-855-787-1717. you have the right to not receive discriminatory treatment in a manner prohibited by the CCPA as a result of your exercising your rights under the CCPA.

to fulfill your CCPA request, we may require you to provide sufficient information to reasonably verify you are the consumer about whom we collected personal information. this verification process includes providing us at least two (2) unique data points, depending on the type of request.

consumers have the right to exercise CCPA privacy rights via an authorized agent who meets the agency requirements of the CCPA. authorized agent requests must include a copy of the agency agreement between the authorized agent and the consumer. we will ask the consumer to independently confirm the agency relationship.

california privacy rights:

california residents are entitled to ask us for a notice describing what categories of personal data we share with third parties or corporate affiliates for those third parties’ or corporate affiliates’ direct marketing purposes. that notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. if you are a California resident and would like a copy of this notice, please see the “How To Contact Us” section below for where to submit a request. please allow 30 days for a response.

the right to know

you have the right, subject to statutory exceptions, to send us a request, no more than twice in a twelve-month period, for any of the following information for the period that is twelve months prior to the request date:

The categories of personal information we have collected about you.
The categories of sources from which we collected your personal information.
The business or commercial purposes for our collecting or selling your personal information.
The categories of third parties to whom we have shared your personal information.
a list of the categories of personal information disclosed for a business purpose in the prior 12 months, or that no disclosure occurred.
you have the right, subject to statutory exceptions, to make or obtain a transportable copy, no more than twice in a twelve-month period, of your personal information that we have collected in the period that is 12 months prior to the request date and are maintaining.
the right to deletion

you have the right, subject to statutory exceptions, to request that we delete your personal information that we have collected directly from you and are maintaining. note also that we are not required to delete your personal information that we did not collect directly from you.

you may alternatively exercise more limited control of your personal information by canceling or modifying the email marketing communications you receive from us. you can do this by following the instructions contained in our promotional emails.

the right to opt out of sale of personal information

we do not “sell” personal information that we collect from you, including personal information of minors under the age of 16, as “sell” is defined in the CCPA. however, we treat all personal information that we collect from you as subject to a “do not sell” request.

we do work with service providers and partner with advertising companies that use cookies and other tracking technologies to collect information about your visits to our website and third-party sites, and then use that information to deliver advertisements relevant to your interests.

for more information on how we use cookies and other tracking technologies, please review the above sections of our Privacy Policy. there is not yet a consensus as to whether third party cookies and tracking technologies associated with our websites and mobile apps constitute a “sale” of your personal Information as defined by the CCPA. If you clear the cookies on your device, you may need to set your cookie preferences again.


modifications to this policy

susana may make modifications or amendments to this policy from time to time. in the event that such changes alter how susana gathers, processes, uses or discloses your personally identifiable information, susana will post such changes on our website.

intellectual property, its suppliers, licensors, or the original creators of all materials on’s website own all copyrightable subject matter on susana’s website and all trademarks, patents, proprietary information, technologies, products, processes or other proprietary rights of and/or such other parties. no license to or right in any such copyrights, trademarks, patents, proprietary information, technologies, products, processes and other proprietary rights of susana and/or other parties is granted to or conferred upon you. in addition, direct linking, deep linking, framing, page-jacking, metatagging, and using a robot, spider, or automated device of any kind to monitor or copy’s website is strictly prohibited. notwithstanding the foregoing, susana hereby authorizes you only to copy the content herein solely for your personal and private use in learning about, evaluating, or acquiring susana products. except where expressly noted, no other permission is granted to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify the content contained on this website. any unauthorized use of any material contained on this website may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. any other use of materials on this website, including reproduction for purposes other than those expressly permitted herein, modification, distribution, or republication, without prior written permission of susana is strictly prohibited. any copy made by you as permitted herein must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. the use of such materials on any other website or in any environment of networked computers is prohibited.

hypertext links

in the event this website contains hypertext links to websites that are not created or maintained by, this privacy policy applies only to’s website and not to any of these third party websites. susana is not responsible for the accuracy, relevance, timeliness, or completeness of those third party websites. the inclusion of any link to such websites does not imply endorsement, sponsorship, or recommendation by of the third party websites. disclaims any liability for links (1) from another website to this website, and (2) to another website from this website. cannot guarantee the standards of any website to which links are provided on’s website, nor shall be held responsible for the contents of those websites, or any subsequent links. for this reason, susana does not represent or warrant that the contents of any third party website is accurate, compliant with state or federal law, or compliant with copyright or other intellectual property laws. does not endorse the contents of these third party websites in any way. also, is not responsible for web casting or any other form of transmission received from any linked website. any reliance on the contents of a third party website is done at your own risk, and you assume all responsibilities and consequences resulting from such reliance.

If you have any questions about your privacy or security on, please contact us at or at 1-855-787-1717.