When you register and create your account with Susana Monaco.com, we'll securely keep track of your information to ensure a simplified checkout process. You'll also be able to store all your addresses, manage your email preferences, check your order history and set up birthday and anniversary reminders.
Yes, you can. You can bypass registering by selecting guest checkout in the login page during checkout. Registering will give you instant access to more information about your order.
Don’t worry if you forget your password; Susana Monaco.com can give you a hint. If you still can't remember, we can reset your password and/or email to a new one for you. For your security, we are unable to give out passwords over the phone or email them to a different email address than the one you used to register.
If you are a registered user, login to your account to track your order status. Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email.
If you ordered several items, to be delivered to the same address, we will make every effort to send all available items together. If we are unable to fulfill your order in one shipment, we will send them to you in separate packages. We will also send you an email informing you of the status of your order.
"In Process" means your order is in the early stages of shipping. Changes to your order cannot be made during this time period.
State tax regulations require we collect sales tax on shipping and handling where applicable. All sales taxes collected, are paid to the state where the merchandise is being shipped.
The sales tax rate and imposition is determined by the location where the merchandise is being shipped. Sales tax will be charged for purchases to the following states: New Jersey, New York.
Shipping and handling charges are determined by the shipping method selected and the merchandise dollar amount of your order before any special offer deductions or sales tax calculation.
Our return policy can be found here.
We accept the following forms of payment at Susana Monaco.com:
The Online Gift Card(s) is redeemable toward Susana Monaco.com purchases. To place an order online follow the following process: Registered Customers:
New Customers Will Need to Register your Online Gift Card:
If you forget to click on the 'Online Gift Card' link, cancel your order and start again. Once your order has been submitted and paid for by means other than a gift card, you are unable to retrospectively use your gift certificate to offset that cost.